Reserving Travel Plans

You can easily make online reservations for official travel plans orgainzed and implemented by Shinshu Iiyama Tourism Bureau’s “Iiyama Tabi-Tabi”.

Reservation Deadlines

An application must be received at least 10 days before the day the tour starts.
*In some cases, the tour may still be available after the deadline. Please feel free to contact us.

Reservation Application Process

• STEP1

  Fill in the required fields in the reservation application form to request a reservation.

  After clicking “Reserve this plan” on the individual plan screen, the reservation request form will be displayed.
  Fill in any required fields and confirm that the information is correct.

• STEP2

  A reply from the tourism bureau regarding your reservation request will be sent within 5 days.

  The trip will be arranged and confirmed by Shinshu Iiyama Tourism Bureau, and the Company will send a response within 5 days. When you receive the response, please confirm the arrangement results again, and contact the tourism bureau to inform whether you accept the tour or not. Upon receiving your notification of acceptance, the reservation procedures will be complete.

• STEP3

  Confirm the contents of the document, and deposit your payments before the designated date.

  【Bank transfer】

  If you are paying by bank transfer, instructions will be sent to you by postal mail. Confirm the details in the document, and transfer the total cost by the designated date. Upon confirmation of the deposit, your reservation will be officially complete.

  Receiving bank account

  Japan Post Bank Branch 118 Ordinary deposit
  Account No.: 1524622 ( postal transfer 11140-15246221) Account name: Inc.) Shinshu Iiyama Tourism Bureau *Transfer fees shall be borne by the sender.

  【Credit card】

  If you are paying by credit card, you will receive a separate email with payment instructions after you accept your reservation. Your reservation will be officially complete once you have confirmed the contents of the document and we receive your payment.

  【Accepted credit cards】

  Accepted credit cards are shown below.
  VISA and MASTER CARD
  Payment shall be a single, lump sum payment.

  

  *In addition, an encrypted system using SSL has been adopted for order transmissions, etc. When personal information is sent to the server, the transmission is encrypted to prevent leaking of personal information to a third party. Please be assured.

• STEP4

  On the day of the tour

  The day of your tour has arrived! Please go to the meeting place described in the guidebook in advance.
  Enjoy your trip in Shinshu Iiyama!

Travel conditions (summary)

This travel tours are organized and implemented by the general incorporated association, Shinshu Iiyama Tourism Bureau (hereinafter referred to as “the Company”). Travel conditions, shall be subject to the following items, Travel Terms and Conditions to be provided later (entire text), final itinerary and the Travel Agency Business Terms (section regarding subscription type organized tour contracts).

Application for Tour Contract and its Conclusion.

The Company accepts applications completed as required by the Company, as well as at its stores, by fax, postal mail, telephone or other communication method (in some cases, a reservation fee up to 20% of the total trip cost may be required as a deposit), and trip cost shall be paid before the date designated by the Company. A tour contract shall be valid when conclusion has been approved by the Company, and the tour fee or application fee. Furthermore, the reservation deposit shall be subtracted from the payment of plan prices.

Expenses included in this plan

In addition to the cost of transportation, fees for accommodations, meals, hands-on experiences and tour guide, various taxes such as consumption tax, matters clearly described in the brochure as Expenses included in this plans, and a travel business handling fee, are included.

Cancellation charges

Once a tour contract has been concluded, in the event you wish to cancel for personal reasons, the following amount shall be charged as the cancellation fee.

Counting from the day before the start date of the tour
Cancellation 20 days before the start date	20% of the plan price
Cancellation 7 days before the start date	30% of the plan price
Cancellation the day before the start date	40% of the plan price
Cancellation on the start date	50% of the plan price
Cancel after tour departure or no-show	100% of the plan price

Special compensation

According to special compensation regulations in the Company Agreement, the Company shall pay compensation and consolatory money, due to specific physical injury or damage to baggage of a client, in the event of a sudden and unexpected unusual accident, occurring while participating on a tour. However, in cases where injury or damage is intentional, due to drunk driving, personal sickness or disease, is outside the tour schedule, or is related to dangerous driving during free activity time, the company shall not pay compensation or consolatory money as described above.

Participation in domestic travel insurance

In case of injury and damage to your baggage due to an unintentional accident during the tour, arrangement have been made by the Company for All Nippon Travel Agents Association travel disaster compensation system, to ensure your safety and convenience. However, in some cases, much treatment and transportation expenses may be incurred due to sickness and injury during a tour. In addition, in the event of an accident, claiming and collecting compensation from the person responsible for the accident is sometimes very difficult. As a safeguard, we recommend securing a sufficient amount of domestic travel insurance.

Handling of personal information

The Company shall use the personal information provided in the application form for your tour to contact you, arrange the services included in the tour, and within the range needed to carry out such services. In addition, the Company may use the personal information to inform you of various plans, preparing statistical material, or request participation in a survey. For further information, please check the website regarding our policy on the handling of personal information.

Trip Terms Standard

The terms of this tour have been established as of March 1, 2011.

Tour Business Agreement

Subscription type organized tour contract (PDF: 65KB)

Attachment Special compensation regulations (PDF: 63KB)

Basic policy regarding the handling of personal information (internal link)