Reservations

Q I have not heard from you for 5 days after booking….

A

Please check the following possibilities.

1. If our address has been automatically sorted into the junk mail folder

2. If there is no e-mail in your spam folder and you have not received an e-mail titled “Notification of Iiyama Tabi Tabi Booking Request “.
The e-mail address on your application is often incorrect. We apologize for the inconvenience, but we would appreciate it if you could contact us by phone. (Shinshu Iiyama Tourism Bureau TEL 0269-62-3133 weekdays 8:30-17:15)

Q How do I make a payment?

A

We only accept credit card payments by Visa and MasterCard for customers residing overseas.
We do not accept credit cards other than those listed above.

After your reservation is confirmed, you will receive an email with the title “Confirmation sheet for Accommodation plan” and the URL for payment from “PG Multi-payment” at the same time or within one hour after the reservation is confirmed.
* Please be careful of automatic sorting into junk mail.

Q I want to be placed on a waiting list.

A

We do not accept waiting lists.
Whenever there is a change in the availability of a reservation, it will be reflected on the page of each plan. Please check there.

Q What tour options are available?

A

There are a variety of seasonal options.
We can offer skiing, overnight stays, canoeing on the Chikuma River, renting gear, and many other options depending on your needs.
Please fill in the box marked “Other requests, etc. (free description)” when you apply.